Effective Date: 12-08-2025
Last Updated: 09-08-2025
This Privacy Policy describes how Dr. Vivek Paul Vithayathil, having its registered office at TC 4881/ Parvathy Nagar,Kowdiar,Trivandrum, (“Company,” “we,” “our,” “us”), collects, uses, stores, and processes your personal data when you access or use our website, mobile services, and online video consultation platform (“Services”).
- Collection of Information
We may collect the following categories of information:
a. Personal Identifiable Information (PII): Name, address, contact number, email, age, gender, and any identification documents as required.
b. Medical Information: Medical history, test results, prescriptions, consultation notes, and any information shared during consultation.
c. Payment Information: Credit/debit card details, UPI, net banking, or other payment instrument details, collected securely via our payment gateway.
d. Technical Data: IP address, browser type, operating system, device information, cookies, and usage logs. - Purpose of Collection
Your information may be collected and used for:
Provision of medical consultation and healthcare services.
Processing payments and generating invoices.
Appointment scheduling, reminders, and follow-ups.
Compliance with applicable legal and regulatory obligations.
Improving service quality and security.
- Consent
By accessing our Services and submitting your information, you consent to the collection, use, and processing of your data as described herein. - Disclosure of Information
We may disclose your information:
To our doctors, authorized medical staff, and administrative personnel for treatment purposes.
To payment processors and IT service providers under confidentiality obligations.
When required by law, court order, or regulatory authority.
Your Rights
You may request access, correction, or deletion of your personal data by contacting us at admin@drvivekpaul.in.
Security Measures
We implement reasonable security practices, including SSL encryption, access controls, and secure storage, as mandated under Section 43A of the IT Act, 2000.
Data Retention
We will retain your data only for as long as necessary for the purposes stated, unless a longer retention period is required by law.